Self-Service Product Development
An organisation wanted to introduce a new self-service logistics solution across its retail network. The strategic direction was clear: customers should be able to deposit parcels independently, reliably and outside traditional counter processes. What did not yet exist was a product ready for operational use.
The challenge was not only technical. The solution had to work for customers, fit into existing branch environments, meet operational requirements, and be manufacturable at scale. Several product variants had to be tested before the organisation could commit to a final design. The work required coordination across IT, housing design, construction, electronics, materials and suppliers.
We led the product development from early concept to production-ready solution. We developed and tested different prototype variants, evaluated their operational feasibility, and translated the strongest solution into a final product design.
The work connected multiple disciplines: IT logic, customer interaction, housing design, supplier coordination, construction constraints and production readiness. We worked with specialists across wood construction, metal construction, electronics and software to bring the solution from idea to usable product.
Our role was not the operational rollout itself. Our contribution was to make sure the product was sufficiently tested, specified and stabilised so it could move into production and later be deployed across the network.
A self-service parcel deposit product was developed from prototype to production-ready solution. Multiple variants were tested and refined. The final hardware and IT components were specified for implementation, creating the basis for deployment across more than
200 locations.
